Terms and Conditions

As a user of this website, you agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

CURRENCY

All prices are listed in Australian Dollars (AUD).

EXCHANGE RATES AND TAXES

Overseas orders will use the exchange rate on the day they are charged.
The prices obtained in currencies other than Australian dollars by using the built-in currency converter are to be used as guidelines only and can vary to the actual exchange rate used on the day of charging the order.
GST and taxes are charged where applicable.
Yidaki Vibes reserves the right to change prices/products without notice.

PAYMENT OPTIONS

  • Pay Pal,
  • Direct Bank Transfer

Once we receive your payment and all funds have cleared into our account, your order will be processed and despatched in a timely manner.

PAYMENT TERMS

All orders require complete payment and clearing of funds into Yidaki Vibes’ financial institutions before dispatch.

RETURN POLICY

If a return is requested, postage cost for the original sending of the package from Yidaki Vibes to the purchaser and for the return of the goods to Yidaki Vibes remain the responsibility of the purchaser.
The purchaser agrees to pay for the freight of any goods to or from Yidaki Vibes under this guarantee. The purchaser agrees to contact Yidaki Vibes before returning goods to receive a return authorisation.
Returns do not cover damage due to neglect, misuse, abuse or accident.
All goods must be in a saleable, as new condition upon return.
CD’s and iTunes purchases are not covered by our returns policy.
We do our best to provide detailed and accurate product information often including photographs, descriptions and/or video demonstrations, to help with your purchase.

If you have any questions about a product or need some advice, please contact us any time.

DOMESTIC SHIPPING

Are there any extra costs?
There are no hidden or additional costs/taxes/charges for Freight around Australia. What you pay when you order is the total cost of the postage of your goods from us to your door.

Can you ship my order to a post box?
For smaller orders like cds and didgeridoo bags we can send to a post box. For larger orders like didgeridoos and didgeridoo bags, a residential or business address is required.

Is my order insured?
Yes, all orders shipped are fully insured against loss or damage.

INTERNATIONAL FREIGHT AND INSURANCE

Are there any extra costs?
Countries sometimes apply import tax on goods imported. If customs apply taxes to the imported products, these taxes are payable by the receiver.

Can you ship my order to a post box?
For smaller orders like cds and didgeridoo bags we can send to a post box. For larger orders like didgeridoos and didgeridoo bags, a residential or business address is required.

What are your shipping charges?
Shipping charges are calculated automatically for you in our shopping cart. We choose the most economical method depending on what you order. You can see the shipping cost in the shopping cart under the items that you have ordered. Simply enter in your shipping address and the amount is calculated and displayed. The shipping amount will change depending on what products you have in the shopping cart.

 

AVAILABILITY OF GOODS

Once a Didge is purchased, it will be marked as out of stock on the website. If you see a Didgeridoo that you like, but has already been purchased, we are able to help you find a Didge that is similar to what you’ve seen on our site. Please contact us for more information.

WEBSITE ERRORS AND OMISSIONS

Considerable care has been taken with the preparation of all information and prices on this site. However, Yidaki Vibes will not be held responsible for typographical or other errors or omissions regarding prices or any information given.
In the event that a Yidaki Vibes product is mistakenly listed at an incorrect price, Yidaki Vibes reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Yidaki Vibes reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and payment charged. If payment has already been charged for the purchase and your order is cancelled, Yidaki Vibes shall issue a credit to your account in the amount of the incorrect price.

ONLINE ORDERS

Once you have placed your order through our website, you will get an automatic email confirmation containing the full order details.
We aim to have your order dispatched within 2 working days, once full payment is received.
We will email you once your order has been dispatched. This email will contain your order tracking details if applicable.
If there will be a delay in shipping your order, or if the item(s) you ordered are not available, we will notify you by email as soon as possible.

WRONG OR MISSING ITEMS

If the wrong item is sent or there is an item missing from your order, we will arrange for the correct item to be sent to you free of charge. The cost of returning any wrongly sent items are also our responsibility. You must notify us within 7 days of delivery if there is a problem with your order.

DAMAGED ITEMS

If an item is damaged upon arrival, you must notify us within 7 working days of delivery. You are required to keep all boxes and packaging for possible inspection by the freight company. Details of the damage will be taken and the claim processed between Yidaki Vibes and the shipping company.
It is our responsibility to replace the damaged item free of charge. As many didgeridoos are unique, if a suitable replacement cant be found, your purchase amount for this item and shipping will be refunded to you.
If you have any questions about our returns policy, please do not hesitate to contact us. We will be happy to hear from you.

UNDELIVERABLE PACKAGES

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (excluding shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

 

ONLINE PAYMENT SECURITY

Yidaki Vibes payments are processed through PayPal. Read more about PayPal’s security policies.

COPYRIGHT/ACCEPTABLE USE POLICY

All information or data on this web site including but not limited to text, sound files, photos etc is under copyright by Yidaki Vibes.
If you publish any of our data, files or information anywhere, we request you inform us by email which data, file or information you are using and where you are publishing it.

PRIVACY

All other e-mail information sent to this site not intended for publication, especially order details and e-mail addresses, will be treated as confidential.
Under no circumstances will Yidaki Vives sell or supply such information to marketing companies or other third parties without the written permission of the individual concerned.
Yidaki Vibes will treat any information transmitted for publication on this site as non-confidential, including the e-mail address of the sender unless specifically asked to keep such e-mail addresses confidential.

 

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Yidaki Vibes, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD PARTY LINKS

In an attempt to provide increased value to our visitors, Yidaki Vibes may link to sites operated by third parties. However, even if the third party is affiliated with Yidaki Vibes, Yidaki Vibes has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Yidaki Vibes. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Yidaki Vibes seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

DISCLAIMER

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Yidaki Vibes without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.